Mithril Computer Systems, LLC
1021 E Lincolnway Suite #7663
Cheyenne, Wyoming 82001
United States
Effective Date: February 5, 2025
Service Continuation
Our proxy services operate on a pre-paid subscription model. When you purchase proxy services, you receive immediate access to your allocated resources. Your subscription remains active until your purchased bandwidth or time allocation is fully consumed.
No-Expiry Policy
We maintain a no-expiry policy on purchased proxy bandwidth. Once you have purchased proxy services, your allocation remains available for use without time restrictions. This means you can consume your purchased bandwidth at your own pace without concern for expiration dates.
Automatic Subscription Management
Your subscription automatically adjusts based on your usage. When your allocated bandwidth is consumed, your service will pause unless you have enabled auto-renewal. There are no recurring charges unless explicitly authorized through auto-renewal settings.
Cancellation Process
To cancel an active subscription or disable auto-renewal:
1. Log into your account dashboard
2. Navigate to "Subscription Settings"
3. Select "Manage Auto-Renewal"
4. Toggle off the auto-renewal option
5. Confirm your selection
Service After Cancellation
When you cancel your subscription:
- You retain access to any remaining unused bandwidth
- No further charges will be processed
- Your account remains active for future purchases
- All associated proxy credentials remain valid until bandwidth depletion
Auto-Renewal Cancellation
If you have enabled auto-renewal, cancellation must be completed at least 24 hours before the next scheduled renewal to prevent additional charges. Any charges processed before cancellation cannot be refunded.
Data Retention
After cancellation, we retain account data and usage history in accordance with our data retention policies and applicable regulations. You may request data deletion through our support channels.
Reactivation
You may reactivate your subscription at any time by making a new purchase. Your account settings and preferences will be preserved for your convenience.
Support Assistance
For assistance with cancellation or subscription management:
- Use our Live Chat support
- Contact us through Discord
- Open a support ticket
- Email our support team
Policy Updates
This cancellation policy may be updated periodically. Changes will be communicated through our website and customer notification system.
For questions about this policy or assistance with cancellation, please contact our customer service team.