Mithril Computer Systems, LLC
1021 E Lincolnway Suite #7663
Cheyenne, Wyoming 82001
United States
Effective Date: February 5, 2025
Our Commitment to Service Quality
At Mithril Computer Systems, LLC, we are dedicated to providing reliable proxy services. Our automated systems work to ensure consistent service delivery and proper accounting of all transactions.
Automated Refund Processing
Our system processes refunds automatically when service interruptions or technical issues are detected. This automated process helps ensure quick resolution of service-related issues without requiring manual intervention.
Manual Refund Requests
While most refunds are handled automatically, we understand that circumstances may arise requiring manual review. If you experience service issues that have not triggered an automatic refund, please follow these steps:
1. Open a support ticket through our customer service portal (chat bubble on the bottom right corner or via Discord).
2. Provide your order number and account details
3. Describe the specific service issue you encountered
4. Include any relevant technical data or error messages
Review Process
Our technical team will review your refund request within 48 hours (most of the times within just a few hours, so eeven faster). We evaluate each case based on:
- Service availability logs
- Technical performance metrics
- Account usage history
- Reported service disruptions
- Reported service abuses or self-detected abuses of our systems
Eligibility Criteria
Refund requests may be approved for:
- Verified service outages
- Technical failures preventing service access
- Incorrect service delivery
- Billing errors
Dispute Resolution
If you disagree with a refund decision, you may escalate your case through:
- Our customer support system
- Your payment provider's dispute process
- Applicable consumer protection channels
Contact Information
For all refund-related inquiries, please contact our support team through:
- Discord Support Channel
- Live Chat
- Email Support
This policy is subject to change with notice to our customers. Updates will be posted on our website and communicated through our customer notification system.
For questions about this policy, please contact our customer service team.