Authentication Errors
| Error | Meaning | Fix |
|---|---|---|
407 Proxy Authentication Required | Credentials missing, malformed, or incorrect. | Verify credentials in the dashboard. If using IP whitelisting, confirm your current IP is added. |
401 Unauthorized | Account recognized but request not allowed. | Confirm your subscription is active, not over quota, and that your plan includes the requested datacenter pool. |
Connection Errors
| Error | Meaning | Fix |
|---|---|---|
Connection Timed Out | The proxy didn’t respond in time. | Retry the request and use a closer datacenter region if available. |
Connection Refused / Reset | Connection rejected or dropped mid-request. | Check firewall/outbound rules and confirm you’re using the correct port for the endpoint. |
IP / Pool Errors
| Error | Meaning | Fix |
|---|---|---|
IP Banned by Target | The datacenter IP is recognized and blocked by the destination. | Rotate to a new IP from the pool or switch to Residential Proxies for stricter targets. |
Dedicated IP Unavailable | Your dedicated IP is offline or being replaced. | Wait a few minutes and retry — replacements happen automatically. Contact support if it persists. |
HTTP Status Errors From the Target Site
These come from the destination website, not the proxy itself.| Error | Meaning | Fix |
|---|---|---|
403 Forbidden | Site is blocking the request. | Rotate IPs more aggressively; consider residential proxies for sensitive targets. |
429 Too Many Requests | Site is rate-limiting your requests. | Slow the request rate and rotate IPs more often. |
5xx | Server-side error on the target site. | Retry with exponential backoff; try a different IP from the pool. |
Quota / Billing Errors
| Error | Meaning | Fix |
|---|---|---|
Bandwidth or Request Limit Reached | Plan quota exhausted. | Upgrade your plan or wait for the next billing cycle. Monitor usage in the dashboard. |