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My card declines
My card declines

Why is my card always declining

S
Written by Sarah
Updated over 2 months ago

Our payment gateway partner Stripe sometimes declines cards because they have problems verifying that you are the original owner of the credit card. This can be because:

  1. You have changed the cardholder name too often.

  2. The cardholder name differs from what you have used on another Stripe-powered store in the past.

  3. You are using a new email or address.

The solutions:

  1. Use the same information you have used with this credit card before.

  2. Wait - sometimes it helps to wait a little bit, up to one day.

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